Google Workspace FAQs

• What is a Google Workspace User or License?

  Google Workspace user can be defined as one personalized email address (yourname@company.com) whereas Group email aliases such as sales@company.com or support@company.com are included in Google Workspace pricing and don’t count as additional users.

• Can I replace my current software with Google Workspace?

  We’ve found that many of our customers are able to eliminate their existing productivity suites and rely exclusively on Google Workspace to create different kinds of files, including text documents, spreadsheets, and presentations. You can work on those files in real-time with other people and store them in the cloud with Google Drive. Google Workspace’s apps work across devices. Unlike traditional desktop applications, there is no software to install. Google Workspace is also compatible with files made in other programs, such as Microsoft Office.

• Can I import or migrate my existing email and contacts to Google Workspace?

  Yes, while moving to Google Workspace from another application or service, like Microsoft Outlook, you can migrate your old mail, contacts, and calendar data with you. We have a variety of options for migrating data into Google Workspace, depending on the size of the data in your organization.

• Does Google Workspace have a free trial?

  Yes, we offer 14 days of Google Workspace service to new customers. Sign up for the free trial in minutes and create accounts for up to 10 people on your team. but you will only be charged after the free trial is over. You can cancel anytime. To get the most from your trial, we recommend trying at least 3 tasks you want to explore, such as collaborating on Docs, launching a video meeting in Meet, or checking Gmail from your mobile device.

• How does Gmail in Google Workspace differ from free Gmail?

  Paid Google Workspace plans to provide you with several features and integrations not available in the free consumer version of the apps. It includes custom business email @yourcompany, unlimited group email addresses, 99.9% guaranteed uptime, twice the storage of free Gmail, customized logo branding for your company, zero ads, 24/7 support, Google Workspace Sync for Microsoft Outlook, and more.

• How much storage do I get with Drive?

  Each Google Workspace Business Starter user gets 30GB of cloud storage shared across Drive and Gmail. You can upgrade to 2 TB storage on Google Workspace Business Standard and 5 TB storage on Google Workspace Business Plus.

• If I only want one of the products, do I have to buy the entire suite?

  Yes. Google Workspace is an all-in-one solution that works together. You cannot buy a single app as a standalone product.

• I want to delegate my mailbox to my assistant. How can I do it?

  The delegatee can read, send, and delete messages for you, and to do the same you can go to Gmail>settings>accounts>add account>grant access.Once you have granted access the delegatee gets an invitation email. Note: The invitation will expire in a week.

• Want users not to change passwords from their accounts.
  • You can follow below steps to restrict users to change their passwords.
  • Login to Admin Console > Company Profile > Passwords > Enter any url (website or google) to redirect users.
• Getting prompt in outlook mail client.
  • Check if user account password has been changed.
  • Check 2 step verification if enabled.
  • Generate app specific password to log in to outlook.
• Not able to receive mails
  • Check Mx Records for the domain.
  • It's mostly if we change name servers for Web hosting.
• Apple Mail, Outlook and other client configuration using POP/IMAP

  Your users might want to send and receive mail from other email clients, for example Microsoft Outlook or Apple Mail. This article has steps for admins and users to set up Gmail with another mail client

  • .For more information Click Here
• Set up Google Workspace on Mobile

  For Android

  • Open Gmail app
  • Tap Menu icon (three horizontal lines).
  • Tap the Down arrow you see to the right of your username.
  • Tap Add account
  • Choose the type of account (Google, Outlook, Yahoo, etc) you want to add.
  • Follow the steps on the screen to add your account.

  For IOS Devices

  • Download Gmail App
  • Tap Gmail App
  • In the top left, Tap the Menu icon ( three horizontal lines).
  • Tap your account address
  • Tap Manage accounts > Add account.
  • Enter your Gmail username and password.
• Is there a limit to how many emails I can send per day?

  You can send 2000 mails per day 500 mails at a time from one email id.

• CONFIGURING THE "SEND MAIL AS" FEATURE IN G SUITE
  • Sign in to your G Suite email account.
  • Click the menu in the upper-right and select Settings.
  • Select the Accounts tab
  • Under Send mail as, choose Add another email address.
  • Enter your name and alternate email address.
  • Click Next Step.
  • Click Send Verification. Google will send a verification message to your other email address to confirm that you own it.
  • Click the link contained in the verification email or enter the confirmation code in the Accounts section of your G Suite email settings.
  • Messages sent will appear to be from the domain alias or email alias
• How to block mail id or domain to reject mails they are sending?
  • Log in to the admin.google.com
  • Go to Apps > Google Workspace > Gmail > Advanced Settings> Spam, Phishing and Malware
  • Select organizational unit at left side on which you want to apply policy.
  • Go to Blocked Senders
  • Click Configure or Add Another
  • Click Use existing or create a new one.
  • Choose Create new list , enter a name for list > Click Create
  • Move cursor to created list and click on Edit > Add +
  • Enter Email addresses or domains you want to block
  • Click Save.
• How many video meeting participants are allowed in Google Workspace Business Starter?

  100 participants are allowed in video meetings in Google Workspace Business Starter, if you want more participants you have to upgrade the services.

• Can I forward incoming and outgoing mails to another id?
  • Yes, You can forward mails to another id Settings are available in the Admin Console.
  • For more information Click Here
• My Google Workspace Business Starter account is suspended due to storage issues. How can I resolve this?

  If your Google Workspace Business Starter account has been suspended due to storage issues, Digisoft can help reactivate your account. Contact us for assistance.

  
  

  Storage issue Error Message:
  "We've suspended your Google Workspace Business Starter, because you haven't reduced the amount of the storage your organisation is using,If you don't take action,your subscription will be cancelled and your data will be deleted.

  
  

  Please contact support to get your subscription Unsuspended temporarily, So that you can free up or get more Storage.

  
  

  If you take no action during the unsuspension period, Your subscription will be suspended again. Alternatively, you can export all your organisation's data before the subscription is cancelled. If you have questions, contact Google workspace support.

• My Google Workspace account is suspended due to a payment profile problem. Can you help?

  Absolutely! Digisoft can assist you in reactivating your suspended Google Workspace account caused by a payment profile issue. Contact us

  
  

  Payment Profile Problem Error Message:
  "You don't have permission to do this. You'll need edit access on this payments profile in order to complete this task. Visit the payments settings page and click 'manage payments users' to find the admin who can grant this permission to you. If you've already requested this permission, check your email to accept it. Learn more."

  
  

  Here's what we can do:

  • Diagnose the problem: Our team will identify the specific reason behind the payment profile error and guide you through the appropriate steps for resolution.
  • Facilitate communication: If necessary, we can help you communicate with Google's billing team to resolve any discrepancies or update your payment information.
  • Streamline the process: We can help expedite the reactivation process by leveraging our experience with Google Workspace billing procedures.
  • Contact us, our Google Workspace experts are readily available to help you resolve payment profile issues and get your account back up and running smoothly.

• Facing Issues with Squarespace? Switch to Digisoft for Seamless Google Workspace & Domain Management

  At Digisoft, we understand the challenges customers are facing after the recent transfer of Google Domains and Google Workspace services to SquareSpace. As a Google Workspace Premier Partner with over 30+ years of expertise in cloud solutions, we are here to provide reliable solutions tailored to your needs.
  
  Are you a Squarespace customer experiencing these frustrating issues?
  
  

  • My domain has been suspended on Squarespace due to payment issues. How can Digisoft help?
    Domains getting suspended can disrupt your business operations. At Digisoft, we ensure smooth domain management with:
    
    • Reliable billing systems that accept multiple payment methods, including credit cards and bank transfers.
    • Timely reminders for renewal and payment to avoid suspension.
  
  
  • My Google Workspace is suspended with Squarespace because of payment issues. What are my options with Digisoft?
    We offer flexible payment options and robust support to keep your Google Workspace active:
    
    • Assistance in transferring your Google Workspace to Digisoft.
    • Secure and seamless billing processes with no hidden fees.
    • Ongoing support to resolve payment discrepancies quickly.
  
  
  • Some users reported SquareSpace has increased the charges for Google Workspace. How is Digisoft different?
    With Digisoft, you enjoy transparent pricing with no sudden hikes:
    
    • Competitive rates aligned with Google’s official pricing.
    • Customized plans that cater to your business size and requirements.
    • GST-compliant billing, offering input tax credit benefits for businesses.
  
  
  • My credit card isn’t being accepted for payments. Can Digisoft help?
    Yes! We offer multiple payment solutions:
    
    • Options for NEFT, UPI, and other secure modes of payment in addition to credit cards.
    • Manual payment assistance to resolve issues quickly.
    • Proactive support to prevent payment failures.
  
  
  • There is no GST input credit on my bills from Squarespace. How does Digisoft ensure GST compliance?
    At Digisoft, all our invoices are GST-compliant, enabling you to claim input tax credit:
    
    • Bills generated with customer GST details included.
    • Proper customer support for any GST-related queries.
  
  
  • I am being overcharged for Google Workspace renewals with Squarespace. How does Digisoft ensure fair billing?
    We adhere to Google’s official pricing structure and offer:
    
    • Competitive and predictable renewal rates.
    • No hidden charges or surprises.
    • Annual and multi-year renewal discounts for long-term savings.
  
  
  • I keep getting bills from SquareSpace for services I no longer use. Can Digisoft help?
    Our team can guide you through:
    
    • Canceling unwanted subscriptions with SquareSpace.
    • Transferring all services back to Digisoft for streamlined billing.
    • Ensuring you only pay for what you actually use.
  
  
  • I can’t renew my domain. How can Digisoft help?
    With Digisoft, domain renewal becomes hassle-free:
    
    • Renewal assistance for your domain.
    • Timely reminders and automated renewal options.
    • Expert support for managing your domain securely.
  
  
  • Support from SquareSpace takes too long. What makes Digisoft’s support better?
    Our customer-first approach ensures fast, efficient assistance:
    
    • Dedicated support from Google-certified deployment engineers.
    • Rapid response times, resolving most issues within hours.
    • Comprehensive guides and resources to empower you to manage services independently if desired.
  
  

  Don't let Squarespace's shortcomings impact your business. Choose Digisoft for a reliable and hassle-free Google Workspace experience.

  
  
  Disclaimer: Digisoft is an independent Google Workspace Premier Partner and is not affiliated with SquareSpace. This content is intended for informational purposes only and reflects common challenges customers have reported.