Google Workspace Support

Google Workspace Support FAQs

• My Google Workspace Account Suspended?

  Digisoft helps in activating suspended G Suite Legacy and Google Workspace accounts. If your automatic payment method fails for more than 10 days, Google suspends your Google Workspace service. In these cases you must update your payment method and pay any outstanding balance on your account.

• Not able to renew Google Workspace Additional Storage

  Google has stopped the provision to buy additional storage on Google Workspace accounts, Digisoft assists in adding storage to specific users by upgrading the required Google Workspace accounts through partial domain licensing.

• Not able to make Google Workspace Payment through credit card

  We assist in making all kinds of Google Workspace / G Suite payment by alternative payment methods.

• Can’t access the Google Workspace admin account

  We help in recover Google Workspace admin account or upgrading the existing users as super user.

• Want to transfer email data from one account to another before deleting it

  We assist in migrating email, Google drive data from one account to another.

• Data migration from another server to Google Workspace

  We expertise in data migration from existing email server to Google Workspace, shiting all the email account to Google Workspace with zero down time.

• Want to change Google Billing Country from one country to another.

  We assist to change Google Workspace billing country from the existing one to desired country.

• Want to change Google Workspace Billing to from existing country to India with subsidized rates

  We help organizations to shift billing country from existing country India with India INR Google Workspace rates. The process required proof (GST certificate) of business operations in India.

• Upgradation of Google G Suite Legacy account to Google Workspace

  We help organization to upgrade from G Suite Legacy to Google Workspace offering good rates.

• Want Additional Storage on few Google Workspace accounts.

  We help in adding more storage in a few Google Workspace accounts by upgrading those accounts anly

• My Google Workspace Business Starter account is suspended due to storage issues. How can I resolve this?

  If your Google Workspace Business Starter account has been suspended due to storage issues, Digisoft can help reactivate your account. Contact us for assistance.

  
  

  Storage issue Error Message:
  "We've suspended your Google Workspace Business Starter, because you haven't reduced the amount of the storage your organisation is using,If you don't take action,your subscription will be cancelled and your data will be deleted.

  
  

  Please contact support to get your subscription Unsuspended temporarily, So that you can free up or get more Storage.

  
  

  If you take no action during the unsuspension period, Your subscription will be suspended again. Alternatively, you can export all your organisation's data before the subscription is cancelled. If you have questions, contact Google workspace support.

• My Google Workspace account is suspended due to a payment profile problem. Can you help?

  Absolutely! Digisoft can assist you in reactivating your suspended Google Workspace account caused by a payment profile issue. Contact us

  
  

  Payment Profile Problem Error Message:
  "You don't have permission to do this. You'll need edit access on this payments profile in order to complete this task. Visit the payments settings page and click 'manage payments users' to find the admin who can grant this permission to you. If you've already requested this permission, check your email to accept it. Learn more."

  
  

  Here's what we can do:

  • Diagnose the problem: Our team will identify the specific reason behind the payment profile error and guide you through the appropriate steps for resolution.
  • Facilitate communication: If necessary, we can help you communicate with Google's billing team to resolve any discrepancies or update your payment information.
  • Streamline the process: We can help expedite the reactivation process by leveraging our experience with Google Workspace billing procedures.
  • Contact us, our Google Workspace experts are readily available to help you resolve payment profile issues and get your account back up and running smoothly.

• How can I restore a suspended Google Workspace subscription due to exceeding the pooled storage limit?

  If your Google Workspace subscription has been suspended because your organization exceeded the pooled storage limit, follow these steps to restore it:
  
  

  • Review and Manage Storage: Begin by identifying and reducing excess storage across user accounts. Consider using Google’s Admin Console to locate large files or inactive accounts using significant storage.
  • Upgrade Storage if Needed: If your organization consistently requires more storage, you may need to upgrade to a plan with higher storage or purchase additional storage licenses. Consult with Digisoft to explore options that best meet your storage needs and budget.
  • Request Reinstatement: Once the storage usage is within limits or upgraded, you can contact Google Support or Digisoft to help initiate the restoration process for your suspended subscription.
  • Prevent Future Suspensions: Regularly monitor storage usage and implement storage policies to ensure ongoing compliance with the limits of your plan.

  
  

  At Digisoft, as an authorized Google Workspace Premier Partner, we assist with storage management strategies and can guide you through the process of restoring your account. Reach out to us for support in managing your Google Workspace subscription effectively.

• Facing Issues with Squarespace? Switch to Digisoft for Seamless Google Workspace & Domain Management

  At Digisoft, we understand the challenges customers are facing after the recent transfer of Google Domains and Google Workspace services to SquareSpace. As a Google Workspace Premier Partner with over 30+ years of expertise in cloud solutions, we are here to provide reliable solutions tailored to your needs.
  
  Are you a Squarespace customer experiencing these frustrating issues?
  
  

  • My domain has been suspended on Squarespace due to payment issues. How can Digisoft help?
    Domains getting suspended can disrupt your business operations. At Digisoft, we ensure smooth domain management with:
    
    • Reliable billing systems that accept multiple payment methods, including credit cards and bank transfers.
    • Timely reminders for renewal and payment to avoid suspension.
  
  
  • My Google Workspace is suspended with Squarespace because of payment issues. What are my options with Digisoft?
    We offer flexible payment options and robust support to keep your Google Workspace active:
    
    • Assistance in transferring your Google Workspace to Digisoft.
    • Secure and seamless billing processes with no hidden fees.
    • Ongoing support to resolve payment discrepancies quickly.
  
  
  • Some users reported SquareSpace has increased the charges for Google Workspace. How is Digisoft different?
    With Digisoft, you enjoy transparent pricing with no sudden hikes:
    
    • Competitive rates aligned with Google’s official pricing.
    • Customized plans that cater to your business size and requirements.
    • GST-compliant billing, offering input tax credit benefits for businesses.
  
  
  • My credit card isn’t being accepted for payments. Can Digisoft help?
    Yes! We offer multiple payment solutions:
    
    • Options for NEFT, UPI, and other secure modes of payment in addition to credit cards.
    • Manual payment assistance to resolve issues quickly.
    • Proactive support to prevent payment failures.
  
  
  • There is no GST input credit on my bills from Squarespace. How does Digisoft ensure GST compliance?
    At Digisoft, all our invoices are GST-compliant, enabling you to claim input tax credit:
    
    • Bills generated with customer GST details included.
    • Proper customer support for any GST-related queries.
  
  
  • I am being overcharged for Google Workspace renewals with Squarespace. How does Digisoft ensure fair billing?
    We adhere to Google’s official pricing structure and offer:
    
    • Competitive and predictable renewal rates.
    • No hidden charges or surprises.
    • Annual and multi-year renewal discounts for long-term savings.
  
  
  • I keep getting bills from SquareSpace for services I no longer use. Can Digisoft help?
    Our team can guide you through:
    
    • Canceling unwanted subscriptions with SquareSpace.
    • Transferring all services back to Digisoft for streamlined billing.
    • Ensuring you only pay for what you actually use.
  
  
  • I can’t renew my domain. How can Digisoft help?
    With Digisoft, domain renewal becomes hassle-free:
    
    • Renewal assistance for your domain.
    • Timely reminders and automated renewal options.
    • Expert support for managing your domain securely.
  
  
  • Support from SquareSpace takes too long. What makes Digisoft’s support better?
    Our customer-first approach ensures fast, efficient assistance:
    
    • Dedicated support from Google-certified deployment engineers.
    • Rapid response times, resolving most issues within hours.
    • Comprehensive guides and resources to empower you to manage services independently if desired.
  
  

  Don't let Squarespace's shortcomings impact your business. Choose Digisoft for a reliable and hassle-free Google Workspace experience.

  
  
  Disclaimer: Digisoft is an independent Google Workspace Premier Partner and is not affiliated with SquareSpace. This content is intended for informational purposes only and reflects common challenges customers have reported.

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